نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشجوی کارشناسی ارشد روانشناسی سازمانی وصنعتی، گروه روانشناسی، واحد تنکابن، دانشگاه آزاد اسلامی، تنکابن، ایران
2 دانشجوی دکترای اقتصاد ،گروه اقتصاد، دانشکده مدیریت و اقتصاد و کارآفرینی، دانشگاه رازی،کرمانشاه، ایران
3 استادیارگروه علوم نربیتی و مدیریت آموزشی، واحد تنکابن، دانشگاه آزاد اسلامی، تنکابن، ایران
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
Businesses in today's world have gone beyond ideas, and given the development of technology, equipment, demand, competition, competencies, etc., it must be said that the future must be mapped in this way.
This research is based on research strategy, qualitative research method, data collection (library), semi-structured interviews.
In the structural analysis of the interview, the components of the structure of the written text of the interview, ie words, concepts and the relationship between them are counted and examined in terms of repetition rate, number of words, words, allusions and terms used in sentences and their repetition rate. Discover patterns in statements.
In this regard, semi-structured interviews have been conducted using a purposeful approach and studies of primary and secondary data.
In order to obtain the validity and reliability of the data, the methods of reviewing the participants and reviewing the non-participating experts in the research as well as confirmatory factor analysis were used.
Citing the opinions of experts has also been important in this regard.
Designing and explaining the business process management model with a performance improvement approach in service-oriented companies, identifying the main indicators in designing the business process management model in service-oriented companies, identifying influential causal factors as well as identifying underlying factors (context) influencing The design of this model in service-oriented companies is one of the objectives of this research.
کلیدواژه‌ها [English]
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