Journal of Intelligent Marketing Management

Journal of Intelligent Marketing Management

Presenting a Customer Behavioral Electroencephalogram Model with an Emphasis on Artificial Intelligence Based on the Science Map Approach

Document Type : The scientific research paper

Authors
1 PhD student in Business Administration, Marketing Management, Department of Management, Faculty of Educational Sciences and Counseling, Roudehen, Roudehen Azad University, Tehran, Iran.
2 Faculty Member, Institute for Humanities and Social Studies, Academic Center for Education, Culture and Research (ACECR), Tehran, Iran.
3 Associate Professor, Payam Noor University, Department of Business Administration, Tehran, Iran.
Abstract
The aim of this research is to design and explain a science map in the field of customer behavior based on electroencephalogram (EEG) data with an emphasis on artificial intelligence and machine learning. With the expansion of interdisciplinary studies in neuromarketing, behavioral neuroscience, and smart technologies, the need to analyze the knowledge structure of this field and identify related conceptual clusters is increasingly felt. For this purpose, the present study uses a scientometric approach and synonym analysis and, by extracting data from the reputable scientific databases Scopus and Web of Science, has identified a network of frequently occurring keywords and basic concepts in this field. In the first step, general and specific keywords including terms such as EEG, neuromarketing, artificial intelligence, deep learning, customer decision-making, cognitive response, and neural network analysis were collected using a systematic review method. Then, scientific data related to these terms were collected from indexed articles between 2010 and 2024, and after initial refinement, a thesaurus network analysis was performed using VOSviewer software. The research findings indicate that the knowledge structure of this field can be categorized into five main clusters, including neuroscience and brain response analysis, artificial intelligence and predictive technologies, neuromarketing and branding, consumer psychology, and cognitive tools and customer behavior measurement. These clusters demonstrate the growing trend of interaction between neuroscience, EEG data analysis, and machine learning algorithms, and represent new approaches to understanding consumer behavior. The results showed that concepts such as EEG, artificial intelligence, machine learning, neuroscience, and consumer decision-making had the highest co-occurrence and conceptual weight in the scientific literature. Science mapping also visually identified semantic connections and future research directions and revealed existing knowledge gaps. This research, while contributing to the neuromarketing and cognitive neuroscience literature, will pave the way for designing more accurate predictive models for consumer behavior in the context of smart technologies. Finally, based on the results obtained, it was suggested that the development of open laboratories and cooperation between industry, academia, and research institutions in this field be strengthened to both produce real and reliable EEG data and provide a platform for the practical application of AI models in marketing. Such an approach can lead to improved customer experience, advertising effectiveness, and strategic decision-making in marketing, and ultimately provide a valuable scientific-practical framework for researchers and market activists.
Keywords

Subjects


برهانی، ن.، و استخری‌فر، ن. (1402). تبیین نقش بازاریابی عصب‌پایه در بازاریابی الکترونیکی. نشریه پژوهش‌های مدیریت بازاریابی، 18(2)، 45-61.
حسینی، م. (1401). تشخیص ترجیحات مصرف کننده از سیگنال‌های EEG به کمک تبدیل موجک گسسته و پیچیدگی لمپل زیو و شبکه عصبی عمیق. نشریه علوم اعصاب کاربردی، 14(3)، 23-35.
حسینی، م. (1402). بازاریابی عصبی و تحلیل مکانیزم‌های تصمیم‌گیری مصرف‌کننده. نشریه مدیریت بازاریابی، 20(1)، 13-27.
همایون‌فر، ح.، رضایی، ف.، و کاظمی، س. (1401). رابطه به‌خاطرسپاری پیام‌های بازرگانی و هیجانات دیداری و شنیداری با استفاده از رویکرد بازاریابی عصبی. فصلنامه تحقیقات بازرگانی، 15(4)، 79-92.
قائدی، س.، اکبری، م.، و نادری، ف. (1401). پاسخ‌های عصبی روان‌شناختی به راهبرد صحه‌گذاری و تخفیف در محصولات ورزشی. نشریه مدیریت ورزشی، 9(2)، 41-56.
محسنی، س.، و بستام، م. (1402). شناسایی و رتبه‌بندی عوامل مؤثر در اثربخشی فعالیت‌های ترفیعی شرکت با استفاده از رویکرد بازاریابی عصبی. مدیریت کسب‌وکار، 12(3)، 101-118.
Ali Shah, S., Imran, M., & Khan, M. (2023). Predicting customer behavior and feelings through EEG signals using neuromarketing approaches. Journal of Consumer Behavior and Neuroscience, 21(4), 201–215.
Glenarnek, P., Sorrentino, F., & Müller, A. (2019). Predicting and interpreting consumer decisions through EEG power signals: The role of advertising complexity. Neuroscience and Marketing Research, 7(3), 55–70.
Hakeem, R., Alqarni, H., & Shah, A. (2023). Improving preference prediction using multiple EEG measurements and machine learning. Cognitive Neuroscience Reports, 11(2), 45–59.
Harris, J. A., Lee, S., & Kim, Y. (2018). Neuromarketing: Exploring unconscious decision processes in consumer choice. Journal of Marketing Neuroscience, 5(2), 121–134.
Kalogannis, P., Papadopoulos, K., & Theodoridis, E. (2023). A survey on hybrid EFG designs in neuromarketing: Past, present, and future. Frontiers in Neuroscience, 17, Article 1145.
Lim, W. M. (2020). Transforming neuromarketing: Key questions for meaningful research expansion. Journal of Business Research, 116, 177–183.
Solomon, M. (2018). Consumer behavior: Buying, having, and being (12th ed.). Pearson.
Sindhu, A., & Bharti, V. (2020). Understanding consumer responses through cognitive neuroscience. International Journal of Marketing Studies, 12(1), 15–28.
Sultan, S., Ghaffari, S., & Ehsani, M. (2020). The role of sports-related advertising in brainwave changes using QEEG. Journal of Sport and Exercise Psychology, 42(3), 333–350.
Yural, G., Kim, S., & Park, H. (2020). Investigating the relationship between electrode signals and emotional stress across advertising using EEG, PPG, and GSR. Applied Psychophysiology and Biofeedback, 45(4), 357–370.
 
Volume 6, Issue 3 - Serial Number 29
Summer 2025
Pages 257-276

  • Receive Date 14 July 2024
  • Revise Date 05 August 2025
  • Accept Date 23 September 2025