Document Type : Excerpt from master's thesis
Authors
1
Master's student in organizational and industrial psychology, Department of Psychology, Tunkabon Branch, Islamic Azad University, Tunkabon
2
تهران میدان ونک خیابان گاندی شمالی خیابان برادران شریفی پلاک 32 5
3
Assistant Professor, Department of Educational Sciences and Educational Management, Tonkabon Branch, Islamic Azad University, Tonkabon, Iran
Abstract
Businesses in today's world have gone beyond ideas, and given the development of technology, equipment, demand, competition, competencies, etc., it must be said that the future must be mapped in this way.
This research is based on research strategy, qualitative research method, data collection (library), semi-structured interviews.
In the structural analysis of the interview, the components of the structure of the written text of the interview, ie words, concepts and the relationship between them are counted and examined in terms of repetition rate, number of words, words, allusions and terms used in sentences and their repetition rate. Discover patterns in statements.
In this regard, semi-structured interviews have been conducted using a purposeful approach and studies of primary and secondary data.
In order to obtain the validity and reliability of the data, the methods of reviewing the participants and reviewing the non-participating experts in the research as well as confirmatory factor analysis were used.
Citing the opinions of experts has also been important in this regard.
Designing and explaining the business process management model with a performance improvement approach in service-oriented companies, identifying the main indicators in designing the business process management model in service-oriented companies, identifying influential causal factors as well as identifying underlying factors (context) influencing The design of this model in service-oriented companies is one of the objectives of this research.
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